One insurer included a follow-up study focused on the drivers of the cost of care.27 This research, done prior to the full impact of the pandemic, certainly agrees with what we witnessed during COVID-19. The following factors continue to contribute to increasing costs:
This is instructional but also very sobering information. It has the same effect on the Jones family.
They are screen-sharing on their Zoom call and reviewing costs by manipulating the cost-of-care study tool. After a lively discussion about the drivers of the cost of care, the Jones family lapses into a pensive silence.
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