Companies needlessly spend millions of dollars on initiatives to resolve productivity issues within their organisation. Often times the solutions implemented compound the problem and doesn’t resolve their core issues. In order to prevent such occurrences, it is necessary to conduct a Needs Assessment or Needs Analysis. This method allows a professional to analyse and identify the actual needs or gaps which may exist in an organisation. The process will present findings which will establish the gaps and recommendations can be made on how to fix these gaps. An organised or efficient approach will always garner greater benefits than an ill-prepared method.
In this book, we will utilise this method to conduct an “Appraisal of staff proficiency with the Learning Management System and the impact on student satisfaction and attrition levels.” This will be conducted within an anonymous tertiary institution with well over 450 students.
Denise N. Fyffe was born in Jamaica; she is a child of the eighties, the last era where mankind was more into values than temporal vanity. She attended Harbour View Primary and Camperdown High before exploring further educational studies in Computer Programming, Counselling and Education. Denise has a myriad of talents and abilities; however, her one constant passion is writing. Her focus has always been on giving a voice to the human condition and being a constant and ever present witness; a ‘penman’ to all the secrets and tragedies of life. Denise is also a board member of the Jamaican Writers Society.
The Learning Management System would not be successful if it is not managed properly and the users shown the value and purpose of the system. As such, staff members will be more prone to disregard the importance of the system and pass on that indifference to the customers.
Learning Management System Efficiency versus Staff Proficiency
Upon observing the student administrative persons at the front office, it was noted that the reception area was being manned by two staff members, who at various intervals during the day were occupied with playing computer games. During the observation period it was noted that only two (2) of the senior persons were able to handle the student issues with the system, and they were not interfacing the students at any time. 95% of the time students were told to fill out a form which sat on the counter and was never passed on to the relevant persons.