How often are the best people in an organisation caught up constantly with fire-fighting? If these resources could channel their energy into the things that really matter and make a difference, corporations wouldn't build such fragile systems that simply suck the life-force out of the universe.
Of course, the economics of this situations is completely insane to any rational person. Why would you ever have your most expensive employees constantly patching the work of the cheapest, most fungible resources? Why would you not have those resources focussed on enabling others to work more effectively rather than apply plasters to the haemorrhage?
Thrive - Surviving in a Corporate Jungle
“Sorry Danny, I really, really do want to help - I know that if we spend an hour or two on it, we’ll save days during the next release, but I just can’t seem to get a minute at the moment. There are at least a dozen things I need to fix right now, with dozens more piling up in the backlog. Let me get back to you in a few weeks when I catch my breath.”